Product Service Offerings (PSO)
from MKS Instruments
Global Product Support
MKS factory trained Field Engineers provide service coverage for all MKS products
- 52 dedicated field engineers
- Average 10+ years of direct industry experience
- Recertified every 2 years
- Available in every major market
Telephone consultation available 24/7
- <1-hour telephone response
- Escalation path with links to MKS Product Groups
World wide data base tracks field visits, upgrades and repairs
- Detailed service reports after each visit
- Failure trends monitored for potential corrective action
Download the MKS Product Service Offerings brochure.
Need more help?
Contact an MKS Service Specialist by sending an email to MKS or call:
800-227-8766
978-284-4000 (outside the USA).
mksinst.mobi - MKS Instruments for smart phones.
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